Privacy Policy

Last updated: 1 September 2025

This Privacy Policy explains what data Padlok collects, how we use it, and the choices you have over your information.

Data We Collect

We collect your name, phone number, transaction history, and certain device information needed to secure your account and process escrow transactions.

How We Use Your Data

Your data is used for identity verification, fraud detection, dispute resolution, and improving the Padlok service. We do not sell your personal data.

Data Security

Data is encrypted in transit and at rest. Authentication tokens are stored in your device’s secure Keychain rather than app storage, and biometric data (Face ID / Touch ID) never leaves your device — Padlok never sees or stores it.

Your Rights

You may access, correct, or request deletion of your data by contacting our data protection officer at hello@padlokit.com.

Analytics

We use usage analytics to understand how Padlok is used and to improve the app. Analytics preferences can be managed from within the app’s settings.

Changes to This Policy

We may update this policy as Padlok evolves. Material changes will be reflected here with an updated effective date.

Contact

Questions about this policy can be sent to hello@padlokit.com.